Gold Award -  August  2016 

Overview

The Lodge at Ketton Park achieves strong scores across all areas of the business and as such retains the current Four Star Self Catering rating.  

The Gold Accolade will also remain in place for a further year.
Mr Warrington - proprietor, accompanied the assessor during the process, commenting that he was happy to see the current rating continue, feeling it suits the business well and helps to attract the clientèle who enjoy what the property and the area have to offer.


Website Feedback

A very detailed and informative web site which provides guests with information about the property, local area, events and attractions and weather.
The web site features on the first page of Google when a search for accommodation in Ketton and on the third page when a search in the Rutland area was undertaken.  The web site is kept fresh by promoting guest reviews which are up to date and the availability calendar which again is complete.
The grading logo and award is very prominently placed on the top right of the home page, rolling photographs and a pleasing lay out leads guests further into the site.
The no smoking and no pets ruling is clearly advertised, a nod to accessibility is also made ensuring guests are fully aware that the accommodation is on the first floor and accessed by stairs.  Short breaks are again clearly advertised.
The site is quite busy however tabs are logically sorted and the site was found to be easy to navigate.

 

Cleanliness/Housekeeping

Excellent as always, very good to see the attention to detail continue across all areas of the property.  The bathroom in particular is gleaming, tiling sparkling, mirrors polished and chrome work buffed to remove water marks.  High and low levels within bedrooms are presented dust and cob web free, inside drawers and along ledges and picture frames again no dust to be found.The kitchen continues the high standards, the cooked extraction hood presents free of cooking residue or grease, drawers and cupboards are very well organised and appliances maintained well.

The dual aspect lounge/dining room also echoes these high standards - excellent.


Public Areas

Very little change has taken place over the past year at the property, as discussed some areas of paint work will need to be refreshed once business demands allow, the stairway being more evident.
The combined lounge/dining area is of a very good size accommodating the high quality furniture offerings extremely well, the comfortable seating and solid wooden dining table and matching chairs are presented in very good order.
Illumination is well placed; ceiling fans are very much appreciated in this warmer weather and are also found in the bedroom, the dual aspect provides a high degree of natural light into the room.  Good to note coordinated window dressing and colourful art work lifting the presentation of the room further.

 

Bedrooms

The bedroom is again as previously viewed; sporting two Queen beds and ample fitted furniture, the room presentation will meet guests’ expectations at this market level.
Carpets are maintained in very good condition throughout the property, windows are dressed well, blinds offering a very good black out facility.  
Beds with fitted suede headboards are dressed with coordinated high grade linens, deep supportive mattresses which respond well to touch and have all relevant protectors in place.  
Good to note a tea tray is in place within the bedroom to add to the guest comfort and quality perception.


Bathrooms

The high quality bathroom which provides guests with a walk in wet room style shower with drench head and bath is presented to a high standard, grouting and seals have been recently refreshed to ensure clean fresh presentation is offered within the room.  

High specification sanitary ware is noted, this is also the case in the additional cloakroom.
Tiled flooring is excellent and reflects the quality of the wall tiles.  

The guest comfort is very well catered for, an ample heat source;

well placed illumination and forced extraction are all noted to be in place.
 

Exterior

Score

Appearance of buildings

4

Grounds, gardens and parking 

5

Environment and setting 

4

 

86%

Management Efficiency

 

Welcome and arrival procedure 

5

Pre arrival info including brochure 

5

In unit guest info & personal touches 

5

 

100%

Public Areas

 

Decoration 

4

Flooring 

4

Furniture, furnishings and fittings 

4

Lighting, heating and ventilation 

5

Space, comfort and ease of use 

4

 

84%

Bedrooms

 

Decoration 

4

Flooring 

4

Furniture, furnishings and fittings 

4

Lighting, heating and ventilation 

5

Mattress, bed bases and headboards 

4

Bedding and bed linen 

5

Space, comfort and ease of use 

4

 

85%

Bathrooms and WCs

 

Decoration 

5

Flooring 

5

Fixtures, fittings and sanitary ware 

4

Lighting, heating and ventilation 

4

Space, comfort and ease of use 

4

 

88%

Kitchen

 

Decoration 

4

Flooring 

5

Furniture and fittings 

4

Lighting, heating and ventilation 

4

Kitchen equipment 

4

Crockery, cutlery and glassware 

5

Kitchenware, pans and utensils 

5

Space, comfort and ease of use 

3

 

85%

Cleanliness

 

Living and dining area 

5

Bedroom 

5

Bathroom 

5

Kitchen

5

 

100%

Overall Result

88%

 

 

 

Key Scores and Sectional Consistencies  

 

Overall             88% = Level 5;  (87% to 100%)

Cleanliness   100% = Level 5;  (90% to 100%)

Public Areas    84% = Level 4;  (75% to 86%)

Bedrooms        85% = Level 4;  (75% to 86%)

Bathrooms       88% = Level 5;  (87% to 100%)

Kitchen            85% = Level 4;  (75% to 86%)

 

      Contact us

+44.1780.720713

Google

Mike@KettonPark.com

Mike Warrington   

The Lodge at Ketton

                         Park

Park Road, Ketton

STAMFORD

PE9 3SL 

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